Our roastery is located in Kelapa Gading, Jakarta. All coffees are roasted to order.

Order via Tokopedia or Shopee for seamless checkout.
You may also order through WhatsApp and choose your preferred courier or pick up at our roastery.

We roast from Monday to Friday. However, not every coffee is roasted every day.
Our roastery and office are closed on weekends and public holidays. We do not roast or ship on those days.

Orders are typically shipped within 1–3 business days.
Local courier services:

• Instant delivery: 2–4 hours
• Same day delivery: 6–12 hours
• Regular courier: 1–14 working days (depending on courier provider)

Delivery times are estimates provided by couriers. We are unable to guarantee against potential shipping delays.
Our roastery and office are closed on weekends and public holidays. We do not roast or ship on those days.

Instant / Same Day:
GoSend, Grab, Lalamove, Bluebird

Few Days Delivery:
JNE, J&T, Sentral Cargo

Courier selection depends on urgency and destination.

Yes, we do.

International shipping is handled via selected courier partners. Please contact us via WhatsApp with your intended order and full shipping address. We will provide a shipping quotation and assist with necessary documentation.

We strongly encourage grinding your coffee fresh for the best flavor. However, we can grind your coffee based on your preferred brew method.
Please note: Ground coffee is non-refundable.

Keep at room temperature in an airtight container or in Rostco original bag.

Peak window: 7–20 days after roast.

We recommend our coffee to be consumed within three months of the roast date (unopened).

We work with trusted local suppliers, importers, and occasionally source directly from origin to maintain quality and consistency.

Generally no. We source directly from farmers and partners.
Fair Trade options are available upon request (MOQ applies, higher pricing).

Our primary focus is taste, quality, and value.
While some coffees may be organically grown, we do not market our coffees as certified organic unless stated.

We do not categorize our coffees strictly by roast level.
In general:

• Single origins → Light roast
• Espresso blends → Medium to Dark roast
• Select blends → Dark roast

For wholesale clients, we can customize roast profiles and develop private blends tailored to your needs.

We never add flavorings to our coffee.

Flavor notes describe the natural taste characteristics of the coffee, such as chocolate, citrus, or berry are based on origin, varietal, and processing method.

Contact us via WhatsApp or our Contact page. Our team will guide you through pricing, samples, and onboarding.

Yes. We supply cafés, restaurants, offices, and multi-location businesses.

Yes. We create blends and roast according to your preference, brewing setup and tailored to your business.

Yes, available for wholesale partners.

Yes, available for wholesale partners (MOQ applies).

Most orders are not refundable.

Equipment & merchandise:
Returns are only accepted for serious defects that were not visible during inspection.

Wholesale coffee orders:
Returns must be requested within 2 calendar days after delivery.
We will replace the coffee with a new batch. Orders are not refundable/cancelled.

Rostco Roasters is not responsible for any damage, loss, or delays caused by the shipping carrier. While we ensure all products are packaged securely, we cannot control handling once the package leaves our roastery. In the event of damage, please report it to the carrier immediately and contact us with photo evidence so we can assist with the claim process.

If you experience any issues, please contact us via WhatsApp. We will do everything we can to ensure you are satisfied.

We are committed to protecting your privacy.
To process orders, we collect:

• Name
• Phone/Whatsapp number
• Email address
• Shipping address

This information is used solely for order processing and communication.
Rostco Roasters will never request your card number, OTP, or sensitive banking information.
If you have any questions, please contact us.